REFUND | CANCELLATION

We follow a strict but fair 5-day return policy. Please read carefully before placing an order.

✅ Eligibility for Return / Refund

A return or refund will be approved ONLY IF:

  • The return request is raised within 5 days of product delivery
  • A clear unedited video proof is shared showing:
  • Outer packaging
  • Inner packaging
  • Product clearly visible
  • The video must be recorded while opening the parcel for the first time

 

📌 Refund / Resend Will Be Issued ONLY In These Cases

1️⃣ Wrong Product / Size / Style Received

  • Video proof is mandatory
  • You may choose:
  • Free replacement (delivery: 5–9 business days), OR
  • Full refund to the original payment method

2️⃣ Damaged Product Received

  • Damage must be clearly visible in the opening video
  • You may choose:
  • Free replacement (delivery: 5–9 business days), OR
  • Full refund to the original payment method

3️⃣ Order Lost in Transit

  • If confirmed lost by courier partner
  • You may choose:
  • Free replacement, OR
  • Full refund

 

⏳ Delayed Orders

  • If delivery is delayed beyond 15 business days due to reasons beyond our control (postal delay, logistics issues, etc.):
  • A compensation store credit will be issued as a coupon code
  • Cash refunds will NOT be provided for delays

 

❌ Non-Returnable / Non-Refundable Cases

We do NOT accept returns or refunds if:

  • Request is made after 5 days of delivery
  • No video proof is provided
  • Video is edited, cut, or unclear
  • Customer ordered the wrong product/size themselves
  • Minor color difference due to lighting or screen resolution
  • Product is returned due to:
  • Incorrect address
  • Consignee not available
  • Refusal to accept delivery

📦 In such cases, reshipping charges must be paid by the customer.

 

🚫 Cancellation Policy

  • Orders cannot be cancelled once shipped
  • Cancellation requests before shipping may be accepted at our discretion